Prof. Dr. Martin Matzner

Chair of Digital Industrial Service Systems

Curriculum vitae

Martin Matzner studied information systems at the University of Münster (WWU) and the Turku School of Economics from 2002 to 2007. He then worked as a research associate at the Chair of Information Systems and Information Management at WWU, where he was responsible for the Service Science competence center of the European Research Center for Information Systems (ERCIS).

He completed his doctoral degree in business process management in services networks at WWU in 2012. He was appointed as a lecturer for information systems at WWU in 2016 following his postdoctoral habilitation. Since 2017 Martin Matzner holds the Chair of Digital Industrial Service Systems at FAU. The research areas of Professor Matzner are IT-supported services, business process management and design-oriented information systems.

2025

Dunzer S., Zilker S., Weinzierl S., Tang W., Dieckmann F., Stenglein S., Rist J., Matzner M.:
A technology-specific process mining maturity grid for manufacturing and logistics
In: International Journal of Production Research (2025)
ISSN: 0020-7543
DOI: 10.1080/00207543.2025.2451810
URL: https://www.tandfonline.com/doi/full/10.1080/00207543.2025.2451810
Herchenbach M., Weinzierl S., Zilker S., Schwulera E., Matzner M.:
Adaptive AI-based causal control: Toward an autonomous factory in solder paste printing
In: Computers in Industry (2025)
ISSN: 0166-3615
DOI: 10.1016/j.compind.2025.104256
URL: https://www.sciencedirect.com/science/article/pii/S0166361525000211
Kari A., Bellin P., Matzner M., Gersch M.:
Governing the emergence of network-driven platform ecosystems
In: Electronic Markets 35 (2025), Article No.: 4
ISSN: 1019-6781
DOI: 10.1007/s12525-024-00745-9
Pauli T., Marx E., Fielt E., Marheine C., Matzner M.:
Inhibitors and Enablers of Leverage in Digital Industrial Platform Ecosystems
In: Business & Information Systems Engineering (2025), Article No.: 121361
ISSN: 1867-0202
DOI: 10.1007/s12599-024-00896-1
Reinhard P., Ließmann A., Weinzierl S., Zilker S., Li MM., Matzner M., Leimeister JM.:
Event Log Construction from Multimodel Data - A Reference Architecture for Exploiting Process Mining in IT Service Management
European Conference on Information Systems (Amman, Jordan)
In: Proceedings of the 33rd European Conference on Information Systems 2025
DOI: https://open.fau.de/handle/openfau/36267
URL: https://aisel.aisnet.org/ecis2025/bus_analytics/bus_analytics/5

2024

Ackermann L., Käppel M., Marcus L., Moder L., Dunzer S., Hornsteiner M., Ließmann A., Zisgen Y., Empl P., Herm LV., Neis N., Neuberger J., Schaschek M., Weinzierl S., Wörderhoff N., Jablonski S., Koschmider A., Kratsch W., Matzner M., Rinderle-Ma S., Röglinger M., Schönig S., Winkelmann A.:
Recent Advances in Data-Driven Business Process Management
(2024)
Open Access: https://arxiv.org/abs/2406.01786
URL: https://arxiv.org/abs/2406.01786
(online publication)
Bellin P., Homner N., Mertes D., Fielt E., Matzner M.:
Data Facilitator in a Squeeze? Patterns of Dependence in Data-Driven Business Models
European Conference on Information Systems (Paphos, Cyprus)
In: Proceedings of the 32nd European Conference on Information Systems 2024
URL: https://www.researchgate.net/publication/379839370_DATA_FACILITATOR_IN_A_SQUEEZE_PATTERNS_OF_DEPENDENCE_IN_DATA-DRIVEN_BUSINESS_MODELS
Dunzer S., Ließmann A., Stierle M., Matzner M.:
Conceptualizing Business Process Violations
PLC—Processes, Laws, and Compliance workshop at the International Conference on Process Mining (ICPM) 2024 (Lyngby, 14. October 2024 - 14. October 2024)
In: CEUR Workshop Proceedings 2024
Open Access: https://ceur-ws.org/Vol-3850/paper1.pdf
Homner N., Bellin P., Fielt E., Matzner M.:
Data-Driven Business Models
In: International Encyclopedia of Business Management, Elsevier, 2024
ISBN: 9780443157851
DOI: 10.1016/B978-0-443-13701-3.00310-8
Horneber D., Tang W., Meier F., Matzner M.:
Exploring Users’ Moral Reasoning Processes and their Impact on the Continued Use of Algorithmic Systems
International Conference on Information Systems (ICIS) (Bangkok, Thailand)
In: Proceedings of the 45th International Conference on Information Systems 2024
URL: https://open.fau.de/bitstreams/8c33254e-1086-4398-b7b0-662a55383d96/download
Ließmann A., Wang W., Weinzierl S., Zilker S., Matzner M.:
Transfer Learning for Predictive Process Monitoring
European Conference on Information Systems (Paphos, Cyprus)
In: Proceedings of the 32nd European Conference on Information Systems 2024
Ließmann A., Zilker S., Weinzierl S., Sukhareva M., Matzner M.:
Predicting Customer Satisfaction in Service Processes Using Multilingual Large Language Models
Hawaii International Conference on System Sciences (Waikiki, Honolulu, Hawaii)
In: Proceedings of the 57th Hawaii International Conference on System Sciences 2024
Roider J., Wang W., Zanca D., Matzner M., Eskofier B.:
Predictions in Predictive Process Monitoring with Previously Unseen Categorical Values
6th International Conference on Process Mining (Technical University of Denmark, 14. October 2024 - 18. October 2024)
In: Andrea Delgado, Tijs Slaats (ed.): Process Mining Workshops 2024
DOI: 10.1007/978-3-031-82225-4_17
Wang W., Amann E., Matzner M., Delfmann P.:
Process Analytics Workbench (PAW)
Doctoral Consortium and Demo Track 2024 at the International Conference on Process Mining, ICPM-D 2024 (Copenhagen, 15. October 2024)
In: Jochen De Weerdt, Giovanni Meroni, Han van der Aa, Karolin Winter (ed.): ICPM Doctoral Consortium and Demo Track 2024 2024
URL: https://ceur-ws.org/Vol-3783/paper_362.pdf
Weinzierl S., Zilker S., Brunk J., Revoredo K., Matzner M., Becker J.:
Context-aware explanations of accurate predictions in service processes
Hawaii International Conference on System Sciences (Waikiki, Honolulu, Hawaii)
In: Proceedings of the 57th Hawaii International Conference on System Sciences 2024
Weinzierl S., Zilker S., Dunzer S., Matzner M.:
Machine learning in business process management: A systematic literature review
In: Expert Systems With Applications 253 (2024), Article No.: 124181
ISSN: 0957-4174
DOI: 10.1016/j.eswa.2024.124181
URL: https://www.sciencedirect.com/science/article/pii/S0957417424010479
Weinzierl S., Zilker S., Zschech P., Kraus M., Leibelt T., Matzner M.:
How risky is my AI system? A method for transparent classification of AI system descriptions by regulated AI risk categories
International Conference on Information Systems (Bangkok, Thailand)
In: Proceedings of the 45th International Conference on Information Systems 2024
URL: https://open.fau.de/bitstreams/092b306d-86fb-420d-8ba1-57172d11611a/download
Zilker S., Weinzierl S., Kraus M., Zschech P., Matzner M.:
A machine learning framework for interpretable predictions in patient pathways: The case of predicting ICU admission for patients with symptoms of sepsis
In: Health Care Management Science 27 (2024), p. 136-167
ISSN: 1386-9620
DOI: 10.1007/s10729-024-09673-8
URL: https://link.springer.com/article/10.1007/s10729-024-09673-8#article-info

2023

Becker J., Chasin F., Rosemann M., Beverungen D., Priefer J., Brocke Jv., Matzner M., del Rio Ortega A., Resinas M., Santoro F., Song M., Park K., Di Ciccio C.:
City 5.0: Citizen involvement in the design of future cities
In: Electronic Markets 33 (2023), Article No.: 10
ISSN: 1019-6781
DOI: 10.1007/s12525-023-00621-y
Bellin P., Homner N., Matzner M.:
Kollaborative datengetriebene Geschäftsmodelle: Die Gestaltung datengetriebener Geschäftsmodelle in der Automobilindustrie
8. Rostocker Dienstleistungstagung (Rostock, 7. September 2023 - 8. September 2023)
Bellin P., Nowak A., Vu DA., Pham J., Matzner M.:
Herausforderungen von KMU bei der Wertschöpfung auf B2B-Plattformen: Ein Scoping Review
18. Internationale Tagung Wirtschaftsinformatik (Paderborn, 18. September 2023 - 21. September 2023)
In: Wirtschaftsinformatik 2023
URL: https://aisel.aisnet.org/wi2023/95/
Drodt C., Weinzierl S., Matzner M., Delfmann P.:
Predictive Recommining: Learning relations between event log characteristics and machine learning approaches for supporting predictive process monitoring
International Conference on Advanced Information Systems Engineering (Zaragoza, 12. June 2023 - 16. June 2023)
In: Proceedings of the 35th International Conference on Advanced Information Systems Engineering Forum 2023
DOI: 10.1007/978-3-031-34674-3_9
Dunzer S., Tang W., Höchstädter N., Zilker S., Matzner M.:
Design Principles for Using Business Process Management Systems
Business Process Management 2023 Workshops (Utrecht, The Netherlands, 11. September 2023 - 15. September 2023)
In: Jochen De Weerdt and Luise Pufahl (ed.): Business Process Management Workshops, Cham, Switzerland: 2023
Dunzer S., Tang W., Höchstädter N., Zilker S., Matzner M.:
Design Principles for Using Business Process Management Systems
In: Jochen De Weerdt, Luise Pufahl (ed.): Business Process Management Workshops, Springer Cham, 2023, p. 217-228
ISBN: 9783031509735
DOI: 10.1007/978-3-031-50974-2_17
Oberdorf F., Schaschek M., Weinzierl S., Stein N., Matzner M., Flath C.:
Predictive end-to-end enterprise process network monitoring
In: Business & Information Systems Engineering (2023)
ISSN: 1867-0202
DOI: 10.1007/s12599-022-00778-4
URL: https://link.springer.com/article/10.1007/s12599-022-00778-4
Zilker S., Weinzierl S., Zschech P., Kraus M., Matzner M.:
Best of both worlds: Combining predictive power with interpretable and explainable results for patient pathway prediction
European Conference on Information Systems (Kristiansand, 13. June 2023 - 16. June 2023)
In: Proceedings of the 31st European Conference on Information Systems 2023
DOI: 10.25593/open-fau-1123
URL: https://open.fau.de/bitstreams/c8ea3d7e-7fb9-4932-9828-501af75d1f89/download

2022

Cabrera Pérez L., Weinzierl S., Zilker S., Matzner M.:
Text-aware predictive process monitoring with contextualized word embeddings
International Conference on Business Process Management (Münster)
In: Proceedings of the BPM 2022 International Workshops 2022
DOI: 10.1007/978-3-031-25383-6_22
Joas A., Matzner M.:
Unleashing Digital Process Innovation with Process Mining: Designing a Training Concept with Action Design Research
European Conference on Information Systems (Timișoara, Romania)
In: Proceedings of the 30th European Conference on Information Systems (ECIS) 2022
Open Access: https://aisel.aisnet.org/ecis2022_rp/146/
URL: https://aisel.aisnet.org/ecis2022_rp/146/
Münch C., Marx E., Benz L., Hartmann E., Matzner M.:
Capabilities of digital servitization: Evidence from the socio-technical systems theory
In: Technological Forecasting and Social Change 176 (2022), Article No.: 121361
ISSN: 0040-1625
DOI: 10.1016/j.techfore.2021.121361
URL: https://www.sciencedirect.com/science/article/pii/S0040162521007927?via=ihub
Reiche F., Schmidtner M., Marx E., Matzner M., Timinger H.:
Project Management as a B2B Service in the automotive development process
International Conference on Wirtschaftsinformatik (WI) (Nürnberg // Virtual, 21. February 2022 - 23. February 2022)
In: Proceedings of the 17th International Conference on Wirtschaftsinformatik (WI) 2022
URL: https://aisel.aisnet.org/wi2022/service/service/9/
Weinzierl S., Bartelheimer C., Zilker S., Beverungen D., Matzner M.:
A method for predicting workarounds in business processes
Pacific Asia Conference on Information Systems (Taipei-Sydney, 5. July 2022 - 9. July 2022)
In: Proceedings of the 25th Pacific Asia Conference on Information Systems 2022
Weinzierl S., Wolf V., Pauli T., Beverungen D., Matzner M.:
Detecting temporal workarounds in business processes – A deep-learning-based method for analysing event log data
In: Journal of Business Analytics 5 (2022), p. 76-100
ISSN: 2573-234X
DOI: 10.1080/2573234X.2021.1978337
URL: https://www.tandfonline.com/doi/full/10.1080/2573234X.2021.1978337
Zilker S., Marx E., Stierle M., Matzner M.:
Process Mining for Advanced Service Analytics – From Process Efficiency to Customer Encounter and Experience
Hawaii International Conference on System Sciences (Maui, Hawaii, 4. January 2022 - 7. January 2022)
In: Proceedings of the 55th Hawaii International Conference on System Sciences 2022
DOI: 10.24251/HICSS.2022.239
URL: http://hdl.handle.net/10125/79571

2021

Beverungen D., Buijs JCAM., Becker J., Di Ciccio C., van der Aalst WMP., Bartelheimer C., vom Brocke J., Comuzzi M., Kraume K., Leopold H., Matzner M., Mendling J., Ogonek N., Post T., Resinas M., Revoredo K., del-Río-Ortega A., La Rosa M., Santoro F., Solti A., Song M., Stein A., Stierle M., Wolf V.:
Seven Paradoxes of Business Process Management in a Hyper-Connected World
In: Business & Information Systems Engineering 63 (2021), p. 145–156
ISSN: 1867-0202
DOI: 10.1007/s12599-020-00646-z
Brunk J., Stierle M., Papke L., Revoredo K., Matzner M., Becker J.:
Cause vs. effect in context-sensitive prediction of business process instances
In: Information Systems 95 (2021), p. 101635
ISSN: 0306-4379
DOI: 10.1016/j.is.2020.101635
URL: https://www.sciencedirect.com/science/article/abs/pii/S0306437920301046
Drodt C., Weinzierl S., Matzner M., Delfmann P.:
The recomminder: A decision support tool for predictive business process monitoring
International Conference on Business Process Management (Rom)
In: Proceedings of the BPM 2021 Demonstration & Resources Track, Best BPM Dissertation Award, and Doctoral Consortium 2021
Dunzer S., Zilker S., Marx E., Grundler V., Matzner M.:
The Status Quo of Process Mining in the Industrial Sector
International Conference on Wirtschaftsinformatik (WI) (Duisburg-Essen // Virtual, 9. March 2021 - 11. March 2021)
In: Proceedings of the 16th International Conference on Wirtschaftsinformatik (WI) 2021
DOI: 10.1007/978-3-030-86800-0_43
URL: https://aisel.aisnet.org/wi2021/EManagementofdigitalprocesses20/Track20/2/
Leimeister JM., Stieglitz S., Matzner M., Kundisch D., Flath C., Röglinger M.:
Quo Vadis Conferences in the Business and Information Systems Engineering (BISE) Community After Covid
In: Business & Information Systems Engineering (2021)
ISSN: 1867-0202
DOI: 10.1007/s12599-021-00707-x
URL: https://link.springer.com/article/10.1007/s12599-021-00707-x
Marheine C., Pauli T., Marx E., Back A., Matzner M.:
From Suppliers to Complementors: Motivational Factors for Joining Industrial Internet of Things Platform Ecosystems
Hawaii International Conference on System Sciences (HICSS) (Kauai // Virtual)
In: Proceedings of the 54th Hawaii International Conference on System Sciences (HICSS) 2021
DOI: 10.24251/HICSS.2021.721
Marx E., Valdés Juárez FH., Tang W., Matzner M.:
Smart Service Systems in Mexico: Implications of the Socio-Economic Context on the Willingness to Co-Create
European Conference on Information Systems (ECIS) (Marrakesh // Virtual, 14. June 2021 - 16. June 2021)
In: Proceedings of the 29th European Conference on Information Systems (ECIS) 2021
Open Access: https://opus4.kobv.de/opus4-fau/files/16644/ECIS2021SmartServiceSystems.pdf
Matzner M., Grisold T.:
Introduction to the WI2021 Track: Student Track
16th International Conference on Business and Information Systems Engineering (WI) (, GERMANY)
In: INNOVATION THROUGH INFORMATION SYSTEMS, VOL II: A COLLECTION OF LATEST RESEARCH ON TECHNOLOGY ISSUES, CHAM: 2021
Matzner M., Pauli T., Marx E., Anke J., Poeppelbuss J., Fielt E., Gregor S., Sun R., Hydle KM., Aas TH., Aanestad M., Gordijn J., Kaya F., Wieringa R.:
Transitioning to Platform-based Services and Business Models in a B2B Environment
In: Journal of Service Management Research 5 (2021), p. 143-162
ISSN: 2511-8676
DOI: 10.15358/2511-8676-2021-3-143
URL: https://www.beck-elibrary.de/10.15358/2511-8676-2021-3-143/transitioning-to-platform-based-services-and-business-models-in-a-b2b-environment-jahrgang-5-2021-heft-3?page=1
Münch C., Marx E., Hartmann E., Matzner M.:
Resilience through supply ecosystems - Challenges in transforming the supply chain into a supply ecosystem as a response to crises and disruptions
In: Proceedings of the Annual International Purchasing & Supply Education & Research Association (IPSERA) Conference 2021
Pauli T., Fielt E., Matzner M.:
Digital Industrial Platforms
In: Business & Information Systems Engineering 63 (2021), p. 181-190
ISSN: 1867-0202
DOI: 10.1007/s12599-020-00681-w
Stierle M., Brunk J., Weinzierl S., Zilker S., Matzner M., Becker J.:
Bringing light into the darkness - A systematic literature review on explainable predictive business process monitoring techniques
European Conference on Information Systems (Marrakesch)
In: Proceedings of the 29th European Conference on Information Systems 2021
Stierle M., Weinzierl S., Harl M., Matzner M.:
A technique for determining relevance scores of process activities using graph-based neural networks
In: Decision Support Systems 144 (2021), Article No.: 113511
ISSN: 0167-9236
DOI: 10.1016/j.dss.2021.113511
URL: http://www.sciencedirect.com/science/article/pii/S016792362100021X
Tenschert J., Dunzer S., Matzner M.:
Notation-agnostic Subprocess Modeling for Adaptive Case Management
International Conference on Wirtschaftsinformatik, WI 2021 (Duisburg, DEU, 9. March 2021 - 11. March 2021)
In: Frederik Ahlemann, Reinhard Schütte, Stefan Stieglitz (ed.): Lecture Notes in Information Systems and Organisation 2021
DOI: 10.1007/978-3-030-86800-0_25
URL: https://aisel.aisnet.org/wi2021/DEnterpriseModelling21/Track21/12/
Weinzierl S., Dunzer S., Tenschert J., Zilker S., Matzner M.:
Predictive business process deviation monitoring
European Conference on Information Systems (Marrakesch)
In: Proceedings of the 29th European Conference on Information Systems 2021

2020

Baier S., Dunzer S., Fettke P., Houy C., Matzner M., Pfeiffer P., Rehse JR., Scheid M., Stephan S., Stierle M., Willems B.:
A Report on the WI-2019-Workshop on Model-Based Compliance in Information Systems
In: Enterprise Modelling and Information Systems Architectures - International Journal of Conceptual Modeling 15 (2020), Article No.: 5
ISSN: 1866-3621
DOI: 10.18417/emisa.15.5
Baier S., Dunzer S., Fettke P., Houy C., Matzner M., Pfeiffer P., Rehse JR., Scheid M., Stephan S., Stierle M., Willems B.:
The MobIS-Challenge 2019 - A Report on the WI-2019-Workshop on Model-Based Compliance in Information Systems
In: Enterprise Modelling and Information Systems Architectures - International Journal of Conceptual Modeling 15 (2020)
ISSN: 1866-3621
DOI: 10.18417/EMISA.15.5
URL: https://emisa-journal.org/emisa/article/view/247
Brunk J., Stottmeister J., Weinzierl S., Matzner M., Becker J.:
Exploring the effect of context information on deep learning business process predictions
In: Journal of Decision Systems (2020), p. 1-16
ISSN: 1246-0125
DOI: 10.1080/12460125.2020.1790183
URL: https://www.tandfonline.com/doi/abs/10.1080/12460125.2020.1790183
Harl M., Weinzierl S., Stierle M., Matzner M.:
Explainable predictive business process monitoring using gated graph neural networks
In: Journal of Decision Systems (2020), p. 1-16
ISSN: 1246-0125
DOI: 10.1080/12460125.2020.1780780
URL: https://www.tandfonline.com/doi/abs/10.1080/12460125.2020.1780780
Marx E., Pauli T., Fielt E., Matzner M.:
From Services to Smart Services: Can Service Engineering Methods get Smarter as well?
International Conference on Wirtschaftsinformatik (WI) (Potsdam, 9. March 2020 - 11. March 2020)
In: Proceedings of the 15th International Conference on Wirtschaftsinformatik (WI) 2020
DOI: 10.30844/wi_2020_j9-marx
URL: https://library.gito.de/2021/07/wi2020-zentrale-tracks-76/
Marx E., Stierle M., Weinzierl S., Matzner M.:
Closing the gap between smart manufacturing applications and data management
International Conference on Wirtschaftsinformatik (WI) (Potsdam, 9. March 2020 - 11. March 2020)
In: Proceedings of the 15th International Conference on Wirtschaftsinformatik (WI) 2020
DOI: 10.30844/wi_2020_u1-marx
URL: https://library.gito.de/2021/07/wi2020-community-tracks-9/
Nguyen A., Chatterjee S., Weinzierl S., Schwinn L., Matzner M., Eskofier B.:
Time matters: Time-aware LSTMs for predictive business process monitoring
International Conference on Process Mining (Padua, 4. October 2020 - 9. October 2020)
In: Proceedings of the ICPM 2020 International Workshops 2020
DOI: 10.1007/978-3-030-72693-5_9
Pauli T., Marx E., Dunzer S., Matzner M.:
Modeling Platform Ecosystems
International Conference on Conceptual Modeling (ER) (Vienna // Virtual, 3. November 2020 - 6. November 2020)
In: ER Forum, Demo and Posters co-located with 39th International Conference on Conceptual Modeling (ER) 2020
Open Access: https://opus4.kobv.de/opus4-fau/files/15055/paper2.pdf
Pauli T., Marx E., Matzner M.:
Leveraging Industrial IoT Platform Ecosystems: Insights from the Complementors' Perspective
European Conference on Information Systems (ECIS) (Marrakech // Virtual, 15. June 2020 - 17. June 2020)
In: Proceedings of the 28th European Conference on Information Systems (ECIS) 2020
Open Access: https://opus4.kobv.de/opus4-fau/files/14130/opusLeveragingIIoT.pdf
Stierle M., Matzner M.:
Customer Service - Device Repair Process (sp2020)
(2020)
DOI: 10.5281/zenodo.3928487
(anderer)
Tang W., Matzner M.:
Creating Humanistic Value with Process Mining for Improving Work Conditions - A Sociotechnical Perspective
Forty-First International Conference on Information Systems (India, 13. December 2020 - 16. December 2020)
In: Association for Information Systems (ed.): ICIS 2020 Proceedings 2020
URL: https://aisel.aisnet.org/icis2020/is_workplace_fow/is_workplace_fow/16/
Tenschert J., Tang W., Matzner M.:
Enterprise System Capabilities for Organizational Change in the BPM Life Cycle
Business Process Management 2020 Workshops (Sevilla, Spain, 13. September 2020 - 18. September 2023)
In: Adela del-Río-Ortega, Henrik Leopold and Flavia M. Santoro (ed.): Business Process Management Workshops, Cham, Switzerland: 2020
(Conference report)
Viner D., Stierle M., Matzner M.:
A Process Mining Software Comparison
2nd International Conference on Process Mining (ICPM) (Padua, 4. October 2020 - 9. October 2020)
In: Proceedings of the ICPM Doctoral Consortium and Tool Demonstration Track 2020 co-located with the 2nd International Conference on Process Mining (ICPM} 2020) 2020
URL: http://ceur-ws.org/Vol-2703/paperTD1.pdf
Weinzierl S., Dunzer S., Zilker S., Matzner M.:
Prescriptive business process monitoring for recommending next best actions
International Conference on Business Process Management (Sevilla, 13. September 2020 - 18. September 2020)
In: Proceedings of the 18th International Conference on Business Process Management Forum 2020
DOI: 10.1007/978-3-030-58638-6_12
URL: https://link.springer.com/content/pdf/10.1007/978-3-030-58638-6_12.pdf
Weinzierl S., Stierle M., Zilker S., Matzner M.:
A next click recommender system for web-based service analytics with context-aware LSTMs
Hawaii International Conference on System Sciences (Grand Wailea, Maui, Hawaii, 7. January 2020 - 10. January 2020)
In: Proceedings of the 53rd Hawaii International Conference on System Sciences 2020
DOI: 10.24251/HICSS.2020.190
URL: http://hdl.handle.net/10125/63929
Weinzierl S., Wolf V., Pauli T., Beverungen D., Matzner M.:
Detecting workarounds in business processes — A deep learning method for analyzing event logs
European Conference on Information Systems (Marrakesch, 15. June 2020 - 17. June 2020)
In: Proceedings of the 28th European Conference on Information Systems 2020
URL: https://www.researchgate.net/publication/341180737_DETECTING_WORKAROUNDS_IN_BUSINESS_PROCESSES_-_A_DEEP_LEARNING_METHOD_FOR_ANALYZING_EVENT_LOGS
Weinzierl S., Zilker S., Brunk J., Revoredo K., Matzner M., Becker J.:
XNAP: Making LSTM-based next activity predictions explainable by using LRP
International Conference on Business Process Management (Sevilla, 13. September 2020 - 18. September 2020)
In: Proceedings of the BPM 2020 International Workshops. 2020
DOI: 10.1007/978-3-030-66498-5_10
Weinzierl S., Zilker S., Stierle M., Park G., Matzner M.:
From predictive to prescriptive process monitoring: Recommending the next best actions instead of calculating the next most likely events
Internationale Tagung Wirtschaftsinformatik (Potsdam, 8. March 2020 - 11. March 2020)
In: Proceedings of the 15th International Conference on Wirtschaftsinformatik 2020
DOI: 10.30844/wi_2020_c12-weinzierl
URL: https://library.gito.de/open-access-pdf/C12_Prescriptive_process_monitoring_-_a_technique_for_determining_next_best_actions_resub.pdf
Wellmann C., Stierle M., Dunzer S., Matzner M.:
A Framework to Evaluate the Viability of Robotic Process Automation for Business Process Activities
BPM2020
In: Asatiani A, García JM, Helander N, Jiménez-Ramírez A, Koschmider A, Mendling J, Meroni G, Reijers HA (ed.): Business Process Management: Blockchain and Robotic Process Automation Forum, Cham: 2020
DOI: 10.1007/978-3-030-58779-6_14
URL: https://link.springer.com/content/pdf/10.1007/978-3-030-58779-6_14.pdf

2019

Beverungen D., Matzner M., Pöppelbuß J.:
Structure, Structure, Structure? Designing and Managing Smart Service Systems as Socio-Technical Structures
In: Bergener K, Räckers M, Stein A (ed.): The Art of Structuring - Bridging the Gap Between Information Systems Research and Practice, Cham: Springer International Publishing, 2019, p. 361--372
ISBN: 978-3-030-06234-7
DOI: 10.1007/978-3-030-06234-7_34
Beverungen D., Müller O., Matzner M., Mendling J., vom Brocke J.:
Conceptualizing Smart Service Systems
In: Electronic Markets 29 (2019), p. 7-18
ISSN: 1019-6781
DOI: 10.1007/s12525-017-0270-5
Dunzer S., Stierle M., Matzner M., Baier S.:
Conformance checking: A state-of-the-art literature review
S-BPM ONE 2019 (Seville, Spain, 26. June 2019 - 28. June 2019)
In: Proceedings of the 11th International Conference on Subject-Oriented Business Process Management, S-BPM ONE 2019 2019
DOI: 10.1145/3329007.3329014
URL: https://dl.acm.org/citation.cfm?id=3329014
Janiesch C., Matzner M.:
BAMN: a modeling method for business activity monitoring systems
In: Journal of Decision Systems 28 (2019), p. 185-223
ISSN: 1246-0125
DOI: 10.1080/12460125.2019.1631682
Nakladal J., Geyer-Klingeberg J., Stierle M., Matzner M.:
From Technical Product Training to Sustainable Education for Students — A Strategic Alliance Approach to Applied MOOCs
EMOOCs 2019 (Naples, 20. May 2019 - 22. May 2019)
In: Proceedings of Work in Progress Papers of the Research, Experience and Business Tracks at EMOOCs 2019 2019
URL: http://ceur-ws.org/Vol-2356/business_short4.pdf
Weinzierl S., Revoredo K., Matzner M.:
Predictive business process monitoring with context information from documents
European Conference on Information Systems (Stockholm, 8. June 2019 - 14. June 2019)
In: Proceedings of the 27th European Conference on Information Systems 2019
URL: https://www.researchgate.net/publication/333245929_PREDICTIVE_BUSINESS_PROCESS_MONITORING_WITH_CONTEXT_INFORMATION_FROM_DOCUMENTS

2018

Brunk J., Revoredo K., Stierle M., Matzner M., Delfmann P., Becker J.:
Prediction of business process instances with dynamic Bayesian networks
8th International Symposium on Data-Driven Process Discovery and Analysis, SIMPDA 2018 (Sevilla)
In: Paolo Ceravolo and López M. Teresa Gómez and Keulen Maurice Van (ed.): Proceedings of the 8th International Symposium on Data-driven Process Discovery and Analysis (SIMPDA 2018) 2018
URL: http://ceur-ws.org/Vol-2270/short1.pdf
Cereja J., Santoro F., Gorbacheva E., Matzner M.:
Application of the Design Thinking Approach to Process Redesign at an Insurance Company in Brazil
In: Brocke J., Mendling J. (ed.): Business Process Management Cases, Springer, Cham, 2018, p. pp 205-233 (Management for Professionals Book Series)
ISBN: 978-3-319-58306-8
DOI: 10.1007/978-3-319-58307-5_12
Marx E., Matzner M.:
Optimization of production processes using Process Mining
Netzwerkkongress der ZD.B Initiativen für die Wissenschaft (Kloster Frauenchiemsee, 24. October 2018 - 26. October 2018)
In: Netzwerkkongress der ZD.B Initiativen für die Wissenschaft - Abstractband 2018
Matzner M., Büttgen M., Demirkan H., Spohrer J., Alter S., Fritzsche A., Ng I., Jonas J., Martinez V., Möslein K., Neely A.:
Digital Transformation in Service Management
In: Journal of Service Management Research 2 (2018), p. 3-21
ISSN: 2511-8676
DOI: 10.15358/2511-8676-2018-2-3
URL: https://elibrary.vahlen.de/10.15358/2511-8676-2018-2-3/digital-transformation-in-service-management-jahrgang-2-2018-heft-2?page=1
Matzner M., Plenter F., Betzing JH., Chasin F., von Hoffen M., Löchte M., Pütz S., Becker J.:
CrowdStrom: Analysis, Design, and Implementation of Processes for a Peer-to-Peer Service for Electric Vehicle Charging
In: Brocke J., Mendling J. (ed.): Business Process Management Cases, Springer, Cham, 2018, p. pp 337-359 (Management for Professionals Book Series)
ISBN: 978-3-319-58306-8
DOI: 10.1007/978-3-319-58307-5_18
Matzner M., Plenter F., Chasin F., Betzing JH., von Hoffen M.:
New Service Development Through Action Design Research in Joint Research Projects
26th European Conference on Information Systems (Portsmouth)
In: New Service Development Through Action Design Research in Joint Research Projects 2018
Plenter F., Chasin F., von Hoffen M., Betzing JH., Matzner M., Becker J.:
Assessment of peer-provider potentials to share private electric vehicle charging stations
In: Transportation Research Part D-Transport and Environment 64 (2018), p. 178-191
ISSN: 1361-9209
DOI: 10.1016/j.trd.2018.02.013
URL: https://www.sciencedirect.com/science/article/pii/S1361920916307003
Plenter F., von Hoffen M., Chasin F., Benhaus S., Matzner M., Paukstadt U., Becker J.:
Quantifying Consumers' Willingness to Pay for Electric Vehicle Charging
2018 IEEE 20th Conference on Business Informatics (CBI) (Vienna, 11. July 2018 - 14. July 2018)
In: Quantifying Consumers' Willingness to Pay for Electric Vehicle Charging 2018
DOI: 10.1109/CBI.2018.00030
URL: https://ieeexplore.ieee.org/document/8452673/

2017

Becker J., Backhaus K., Borchert M., Matzner M., Plenter F., Benthaus S., Betzing JH., Chasin F., von Hoffen M., Löchte M., Pütz S., Todenhöfer L., Weiße A.:
Entwicklung einer Peer-To-Peer Sharing-Platform für das Laden von Elektrofahrzeugen
In: Walter Ganz, Achim Kampker, Gerhard Satzger (ed.): Dienstleistungen als Erfolgsfaktor für Elektromobilität. Ergebnisse aus dem Förderschwerpunkt “Dienstleistungsinnovationen für Elektromobilität”, Stuttgart: Fraunhofer Verlag, 2017, p. 62-69
ISBN: 978-3-8396-1212-5
URL: http://www.elektromobility-services.com/wp-content/uploads/2017/07/Services-always-factor-electromobility-experiences_of_experiences)
Becker J., Bernhold T., Knackstedt R., Matzner M. (ed.):
Planung koordinierter Wertschöpfungspartnerschaften
Gabler Verlag: 2017
ISBN: 978-3-662-55361-9
DOI: 10.1007/978-3-662-55362-6
Benkenstein M., Bruhn M., Büttgen M., Hipp C., Matzner M., W. Nerdinger F.:
Topics for Service Management Research – A European Perspective
In: Benkenstein Martin, Bruhn Manfred, Büttgen Marion, Hipp Christiane, Matzner Martin, Nerdinger Friedemann (ed.): SMR - Journal of Service Management Research, Munich: C.H.BECK, 2017, p. 4-21
ISBN: 2511-8676
DOI: 10.15358/2511-8676-2017-1-4
URL: https://rsw.beck.de/docs/librariesprovider42/default-document-library/benkenstein-et-al-smr-01-2017.pdf
Betzing JH., Beverungen D., Becker J., Matzner M., Schmitz G., Bartelheimer C., Berendes I., Braun M., Gadeib A., von Hoffen M., Schallenberg C.:
Interaktive, digitale Einkaufserlebnisse in Innenstädten
In: HMD : Praxis der Wirtschaftsinformatik 54 (2017), p. 659-671
ISSN: 1436-3011
DOI: 10.1365/s40702-017-0343-0
Betzing JH., von Hoffen M., Plenter F., Chasin F., Matzner M., Becker J.:
One Plug at a Time - Designing a Peer-to-Peer Sharing Service for Charging Electric Vehicles
13. Internationale Tagung Wirtschaftsinformatik (WI2017) (St. Gallen)
URL: http://publications.martin-matzner.de/23/1/Wi2017.pdf
Beverungen D., Matzner M.:
Informationsmodellierung in Dienstleistungssystemen
In: Corsten H, Roth S (ed.): Handbuch Dienstleistungsmanagement, Munich: Vahlen, 2017, p. 519 - 536
URL: http://publications.martin-matzner.de/22/1/HandbuchDLM2017.pdf
Beverungen D., Matzner M., Janiesch C.:
Information systems for smart services
In: Information Systems and E-Business Management 15 (2017), p. 781–787
ISSN: 1617-9846
DOI: 10.1007/s10257-017-0365-8
URL: https://link.springer.com/article/10.1007/s10257-017-0365-8
Beverungen D., Matzner M., Janiesch C.:
Information Systems for Smart Services
In: Information Systems and E-Business Management 15 (2017), p. 781–787
ISSN: 1617-9846
DOI: 10.1007/s10257-017-0365-8
URL: https://link.springer.com/article/10.1007/s10257-017-0365-8
Chasin F., von Hoffen M., Cramer M., Matzner M.:
Peer-to-peer sharing and collaborative consumption platforms: a taxonomy and a reproducible analysis
In: Information Systems and E-Business Management (2017), p. 1-33
ISSN: 1617-9846
DOI: 10.1007/s10257-017-0357-8
URL: http://rdcu.be/tIF4
von Hoffen M., Chasin F., Matzner M., Plenter F., Betzing JH.:
Testing Technical Feasibility in CPS Development Projects
13. Internationale Tagung Wirtschaftsinformatik (WI2017) (St. Gallen)
URL: http://publications.martin-matzner.de/24/1/wi2017b.pdf

2016

Breuker D., Matzner M., Delfmann P., Becker J.:
Comprehensible Predictive Models for Business Processes
In: Mis Quarterly 40 (2016), p. 1009-1034
ISSN: 0276-7783
URL: http://aisel.aisnet.org/cgi/viewcontent.cgi?article=3315&context=misq
Folmer E., Matzner M., Räckers M., Scholta H., Becker J.:
Standardized but flexible information exchange for networked public administrations: A method
In: Transforming Government: People, Process and Policy 10 (2016), p. 239-255
ISSN: 1750-6166
DOI: 10.1108/TG-09-2014-0044
URL: http://www.emeraldinsight.com/doi/abs/10.1108/TG-09-2014-0044
Matzner M., Chasin F., von Hoffen M., Plenter F., Becker J.:
Designing a Peer-to-Peer Sharing Service as Fuel for the Development of the Electric Vehicle Charging Infrastructure
49th Annual Hawaii International Conference on System Sciences (HICSS-49) (Kauai, Hawaii, USA)
DOI: 10.1109/HICSS.2016.201