Prof. Dr. Martin Matzner

Chair of Digital Industrial Service Systems

Curriculum vitae

Martin Matzner (born in 1982) studied information systems at the University of Münster (WWU) and the Turku School of Economics from 2002 to 2007. He then worked as a research associate at the Chair of Information Systems and Information Management at WWU, where he was responsible for the Service Science competence center of the European Research Center for Information Systems (ERCIS).

He completed his doctoral degree in business process management in services networks at WWU in 2012. He was appointed as a lecturer for information systems at WWU in 2016 following his postdoctoral habilitation. Since 2017 Martin Matzner holds the Chair of Digital Industrial Service Systems at FAU. The research areas of Professor Matzner are IT-supported services, business process management and design-oriented information systems.

2020

Marx E., Pauli T., Fielt E., Matzner M.:
From Services to Smart Services: Can Service Engineering Methods get Smarter as well?
In: Proceedings of the 15th International Conference on Wirtschaftsinformatik 2020
DOI: 10.30844/wi_2020_j9-marx
URL: https://library.gito.de/open-access-pdf/J9_Marx-From_Services_to_Smart_Services-446_c.pdf
Marx E., Stierle M., Weinzierl S., Matzner M.:
Closing the Gap between Smart Manufacturing Applications and Data Management
In: Proceedings of the 15th International Conference on Wirtschaftsinformatik 2020
DOI: 10.30844/wi_2020_u1-marx
URL: https://library.gito.de/open-access-pdf/U1_Marx-Closing_the_Gap_between_Smart_Manufacturing_Applications_and_Data_Management-525_c.pdf
Weinzierl S., Stierle M., Zilker S., Matzner M.:
A next click recommender system for web-based service analytics with context-aware LSTMs
53rd Hawaii International Conference on System Sciences (Grand Wailea, Maui, Hawaii, USA, 7. January 2020 - 10. January 2020)
DOI: 10.24251/HICSS.2020.190
URL: http://hdl.handle.net/10125/63929
Weinzierl S., Zilker S., Stierle M., Park G., Matzner M.:
From predictive to prescriptive process monitoring: Recommending the next best actions instead of calculating the next most likely events
Internationale Tagung Wirtschaftsinformatik (Potsdam, 8. March 2020 - 11. March 2020)
In: Proceedings of the 15th Internationale Tagung Wirtschaftsinformatik 2020
DOI: 10.30844/wi_2020_c12-weinzierl
URL: https://library.gito.de/open-access-pdf/C12_Prescriptive_process_monitoring_-_a_technique_for_determining_next_best_actions_resub.pdf

2019

Beverungen D., Matzner M., Pöppelbuß J.:
Structure, Structure, Structure? Designing and Managing Smart Service Systems as Socio-Technical Structures
In: Bergener K, Räckers M, Stein A (ed.): The Art of Structuring - Bridging the Gap Between Information Systems Research and Practice, Cham: Springer International Publishing, 2019, p. 361--372
ISBN: 978-3-030-06234-7
DOI: 10.1007/978-3-030-06234-7_34
Beverungen D., Müller O., Matzner M., Mendling J., vom Brocke J.:
Conceptualizing Smart Service Systems
In: Electronic Markets 29 (2019), p. 7-18
ISSN: 1019-6781
DOI: 10.1007/s12525-017-0270-5
Dunzer S., Stierle M., Matzner M., Baier S.:
Conformance checking: A state-of-the-art literature review
S-BPM ONE 2019 (Seville, Spain, 26. June 2019 - 28. June 2019)
In: Proceedings of the 11th International Conference on Subject-Oriented Business Process Management, S-BPM ONE 2019 2019
DOI: 10.1145/3329007.3329014
URL: https://dl.acm.org/citation.cfm?id=3329014
Janiesch C., Matzner M.:
BAMN: a modeling method for business activity monitoring systems
In: Journal of Decision Systems 28 (2019), p. 185-223
ISSN: 1246-0125
DOI: 10.1080/12460125.2019.1631682
Nakladal J., Geyer-Klingeberg J., Stierle M., Matzner M.:
From Technical Product Training to Sustainable Education for Students — A Strategic Alliance Approach to Applied MOOCs
EMOOCs 2019 (Naples, 20. May 2019 - 22. May 2019)
In: Proceedings of Work in Progress Papers of the Research, Experience and Business Tracks at EMOOCs 2019 2019
URL: http://ceur-ws.org/Vol-2356/business_short4.pdf
Weinzierl S., Revoredo K., Matzner M.:
Predictive Businss Process Monitoring With Context Information From Documents
European Conference on Information Systems (Stockholm, 8. June 2019 - 14. June 2019)
In: Proceedings of the 27th European Conference on Information Systems 2019
URL: https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1058&context=ecis2019_rip

2018

Brunk J., Revoredo K., Stierle M., Matzner M., Delfmann P., Becker J.:
Prediction of business process instances with dynamic Bayesian networks
8th International Symposium on Data-Driven Process Discovery and Analysis, SIMPDA 2018 (Sevilla)
In: Paolo Ceravolo and López M. Teresa Gómez and Keulen Maurice Van (ed.): Proceedings of the 8th International Symposium on Data-driven Process Discovery and Analysis (SIMPDA 2018) 2018
URL: http://ceur-ws.org/Vol-2270/short1.pdf
Cereja J., Santoro F., Gorbacheva E., Matzner M.:
Application of the Design Thinking Approach to Process Redesign at an Insurance Company in Brazil
In: Brocke J., Mendling J. (ed.): Business Process Management Cases, Springer, Cham, 2018, p. pp 205-233 (Management for Professionals Book Series)
ISBN: 978-3-319-58306-8
DOI: 10.1007/978-3-319-58307-5_12
Matzner M., Büttgen M., Demirkan H., Spohrer J., Alter S., Fritzsche A., Ng I., Jonas J., Martinez V., Möslein K., Neely A.:
Digital Transformation in Service Management
In: Journal of Service Management Research 2 (2018), p. 3-21
ISSN: 2511-8676
DOI: 10.15358/2511-8676-2018-2-3
URL: https://elibrary.vahlen.de/10.15358/2511-8676-2018-2-3/digital-transformation-in-service-management-jahrgang-2-2018-heft-2?page=1
Matzner M., Plenter F., Betzing JH., Chasin F., von Hoffen M., Löchte M., Pütz S., Becker J.:
CrowdStrom: Analysis, Design, and Implementation of Processes for a Peer-to-Peer Service for Electric Vehicle Charging
In: Brocke J., Mendling J. (ed.): Business Process Management Cases, Springer, Cham, 2018, p. pp 337-359 (Management for Professionals Book Series)
ISBN: 978-3-319-58306-8
DOI: 10.1007/978-3-319-58307-5_18
Matzner M., Plenter F., Chasin F., Betzing JH., von Hoffen M.:
New Service Development Through Action Design Research in Joint Research Projects
26th European Conference on Information Systems (Portsmouth)
In: New Service Development Through Action Design Research in Joint Research Projects 2018
Plenter F., Chasin F., von Hoffen M., Betzing JH., Matzner M., Becker J.:
Assessment of peer-provider potentials to share private electric vehicle charging stations
In: Transportation Research Part D-Transport and Environment 64 (2018), p. 178-191
ISSN: 1361-9209
DOI: 10.1016/j.trd.2018.02.013
URL: https://www.sciencedirect.com/science/article/pii/S1361920916307003
Plenter F., von Hoffen M., Chasin F., Benhaus S., Matzner M., Paukstadt U., Becker J.:
Quantifying Consumers' Willingness to Pay for Electric Vehicle Charging
2018 IEEE 20th Conference on Business Informatics (CBI) (Vienna, 11. July 2018 - 14. July 2018)
In: Quantifying Consumers' Willingness to Pay for Electric Vehicle Charging 2018
DOI: 10.1109/CBI.2018.00030
URL: https://ieeexplore.ieee.org/document/8452673/

2017

Becker J., Backhaus K., Borchert M., Matzner M., Plenter F., Benthaus S., Betzing JH., Chasin F., von Hoffen M., Löchte M., Pütz S., Todenhöfer L., Weiße A.:
Entwicklung einer Peer-To-Peer Sharing-Platform für das Laden von Elektrofahrzeugen
In: Walter Ganz, Achim Kampker, Gerhard Satzger (ed.): Dienstleistungen als Erfolgsfaktor für Elektromobilität. Ergebnisse aus dem Förderschwerpunkt “Dienstleistungsinnovationen für Elektromobilität”, Stuttgart: Fraunhofer Verlag, 2017, p. 62-69
ISBN: 978-3-8396-1212-5
URL: http://www.elektromobility-services.com/wp-content/uploads/2017/07/Services-always-factor-electromobility-experiences_of_experiences)
Becker J., Bernhold T., Knackstedt R., Matzner M. (ed.):
Planung koordinierter Wertschöpfungspartnerschaften
Gabler Verlag: 2017
ISBN: 978-3-662-55361-9
DOI: 10.1007/978-3-662-55362-6
Benkenstein M., Bruhn M., Büttgen M., Hipp C., Matzner M., W. Nerdinger F.:
Topics for Service Management Research – A European Perspective
In: Benkenstein Martin, Bruhn Manfred, Büttgen Marion, Hipp Christiane, Matzner Martin, Nerdinger Friedemann (ed.): SMR - Journal of Service Management Research, Munich: C.H.BECK, 2017, p. 4-21
ISBN: 2511-8676
DOI: 10.15358/2511-8676-2017-1-4
URL: https://rsw.beck.de/docs/librariesprovider42/default-document-library/benkenstein-et-al-smr-01-2017.pdf
Betzing JH., Beverungen D., Becker J., Matzner M., Schmitz G., Bartelheimer C., Berendes I., Braun M., Gadeib A., von Hoffen M., Schallenberg C.:
Interaktive, digitale Einkaufserlebnisse in Innenstädten
In: HMD : Praxis der Wirtschaftsinformatik 54 (2017), p. 659-671
ISSN: 1436-3011
DOI: 10.1365/s40702-017-0343-0
Betzing JH., von Hoffen M., Plenter F., Chasin F., Matzner M., Becker J.:
One Plug at a Time - Designing a Peer-to-Peer Sharing Service for Charging Electric Vehicles
13. Internationale Tagung Wirtschaftsinformatik (WI2017) (St. Gallen)
URL: http://publications.martin-matzner.de/23/1/Wi2017.pdf
Beverungen D., Matzner M.:
Informationsmodellierung in Dienstleistungssystemen
In: Corsten H, Roth S (ed.): Handbuch Dienstleistungsmanagement, Munich: Vahlen, 2017, p. 519 - 536
URL: http://publications.martin-matzner.de/22/1/HandbuchDLM2017.pdf
Beverungen D., Matzner M., Janiesch C.:
Information systems for smart services
In: Information Systems and E-Business Management 15 (2017), p. 781–787
ISSN: 1617-9846
DOI: 10.1007/s10257-017-0365-8
URL: https://link.springer.com/article/10.1007/s10257-017-0365-8
Beverungen D., Matzner M., Janiesch C.:
Information Systems for Smart Services
In: Information Systems and E-Business Management 15 (2017), p. 781–787
ISSN: 1617-9846
DOI: 10.1007/s10257-017-0365-8
URL: https://link.springer.com/article/10.1007/s10257-017-0365-8
Chasin F., von Hoffen M., Cramer M., Matzner M.:
Peer-to-peer sharing and collaborative consumption platforms: a taxonomy and a reproducible analysis
In: Information Systems and E-Business Management (2017), p. 1-33
ISSN: 1617-9846
DOI: 10.1007/s10257-017-0357-8
URL: http://rdcu.be/tIF4
von Hoffen M., Chasin F., Matzner M., Plenter F., Betzing JH.:
Testing Technical Feasibility in CPS Development Projects
13. Internationale Tagung Wirtschaftsinformatik (WI2017) (St. Gallen)
URL: http://publications.martin-matzner.de/24/1/wi2017b.pdf

2016

Breuker D., Matzner M., Delfmann P., Becker J.:
Comprehensible Predictive Models for Business Processes
In: Mis Quarterly 40 (2016), p. 1009-1034
ISSN: 0276-7783
URL: http://aisel.aisnet.org/cgi/viewcontent.cgi?article=3315&context=misq
Folmer E., Matzner M., Räckers M., Scholta H., Becker J.:
Standardized but flexible information exchange for networked public administrations: A method
In: Transforming Government: People, Process and Policy 10 (2016), p. 239-255
ISSN: 1750-6166
DOI: 10.1108/TG-09-2014-0044
URL: http://www.emeraldinsight.com/doi/abs/10.1108/TG-09-2014-0044
Matzner M., Chasin F., von Hoffen M., Plenter F., Becker J.:
Designing a Peer-to-Peer Sharing Service as Fuel for the Development of the Electric Vehicle Charging Infrastructure
49th Annual Hawaii International Conference on System Sciences (HICSS-49) (Kauai, Hawaii, USA)
DOI: 10.1109/HICSS.2016.201

Phone number: +49 911 5302-96481
Email: martin.matzner@fau.de

Prof. Dr. Martin Matzner

Chair of Digital Industrial Service Systems

Curriculum vitae

Recent publications

2020

2019

2018

2017

2016

Prof. Dr. Martin Matzner