Prof. Dr. Martin Matzner

Chair of Digital Industrial Service Systems

Curriculum vitae

Martin Matzner (born in 1982) studied information systems at the University of Münster (WWU) and the Turku School of Economics from 2002 to 2007. He then worked as a research associate at the Chair of Information Systems and Information Management at WWU, where he was responsible for the Service Science competence center of the European Research Center for Information Systems (ERCIS).

He completed his doctoral degree in business process management in services networks at WWU in 2012. He was appointed as a lecturer for information systems at WWU in 2016 following his postdoctoral habilitation. Since 2017 Martin Matzner holds the Chair of Digital Industrial Service Systems at FAU. The research areas of Professor Matzner are IT-supported services, business process management and design-oriented information systems.

Brunk J., Stierle M., Papke L., Revoredo K., Matzner M., Becker J.:
Cause vs. effect in context-sensitive prediction of business process instances
In: Information Systems 95 (2020), p. 101635
ISSN: 0306-4379
DOI: 10.1016/j.is.2020.101635
URL: https://www.sciencedirect.com/science/article/abs/pii/S0306437920301046
Viner D., Stierle M., Matzner M.:
A Process Mining Software Comparison
2nd International Conference on Process Mining (ICPM) (Padua, 4. October 2020 - 9. October 2020)
Weinzierl S., Dunzer S., Zilker S., Matzner M.:
Prescriptive Business Process Monitoring for Recommending Next Best Actions
International Conference on Business Process Management (Sevilla, 13. September 2020 - 18. September 2020)
In: Proceedings of the 18th International Conference on Business Process Management Forum 2020
DOI: 10.1007/978-3-030-58638-6_12
Brunk J., Stottmeister J., Weinzierl S., Matzner M., Becker J.:
Exploring the effect of context information on deep learning business process predictions
In: Journal of Decision Systems (2020), p. 1-16
ISSN: 1246-0125
DOI: 10.1080/12460125.2020.1790183
Harl M., Weinzierl S., Stierle M., Matzner M.:
Explainable predictive business process monitoring using gated graph neural networks
In: Journal of Decision Systems (2020), p. 1-16
ISSN: 1246-0125
DOI: 10.1080/12460125.2020.1780780
Marx E., Pauli T., Fielt E., Matzner M.:
From Services to Smart Services: Can Service Engineering Methods get Smarter as well?
In: Proceedings of the 15th International Conference on Wirtschaftsinformatik 2020
DOI: 10.30844/wi_2020_j9-marx
URL: https://library.gito.de/open-access-pdf/J9_Marx-From_Services_to_Smart_Services-446_c.pdf
Marx E., Stierle M., Weinzierl S., Matzner M.:
Closing the Gap between Smart Manufacturing Applications and Data Management
In: Proceedings of the 15th International Conference on Wirtschaftsinformatik 2020
DOI: 10.30844/wi_2020_u1-marx
URL: https://library.gito.de/open-access-pdf/U1_Marx-Closing_the_Gap_between_Smart_Manufacturing_Applications_and_Data_Management-525_c.pdf
Tang W., Matzner M.:
Creating Humanistic Value with Process Mining for Improving Work Conditions - A Sociotechnical Perspective
Forty-First International Conference on Information Systems (India, 13. December 2020 - 16. December 2020)
In: Association for Information Systems (ed.): Proceedings of the International Conference on Information Systems 2020
Weinzierl S., Wolf V., Pauli T., Beverungen D., Matzner M.:
Detecting Workarounds in Business Processes — A Deep Learning Method for Analyzing Event Logs
European Conference on Information Systems (Marrakesch, 15. June 2020 - 17. June 2020)
In: Proceedings of the 28th European Conference on Information Systems 2020
URL: https://www.researchgate.net/publication/341180737_DETECTING_WORKAROUNDS_IN_BUSINESS_PROCESSES_-_A_DEEP_LEARNING_METHOD_FOR_ANALYZING_EVENT_LOGS
Tenschert J., Tang W., Matzner M.:
Enterprise System Capabilities for Organizational Change in the BPM Life Cycle
Business Process Management Workshops (BPM 2020) (Sevilla, 13. September 2020 - 18. September 2020)
In: Adela del-Río-Ortega, Henrik Leopold and Flavia M. Santoro (ed.): Lecture Notes in Business Information Processing, Cham, Switzerland: 2020
(Conference report)
Weinzierl S., Zilker S., Stierle M., Park G., Matzner M.:
From predictive to prescriptive process monitoring: Recommending the next best actions instead of calculating the next most likely events
Internationale Tagung Wirtschaftsinformatik (Potsdam, 8. March 2020 - 11. March 2020)
In: Proceedings of the 15th International Conference on Wirtschaftsinformatik 2020
DOI: 10.30844/wi_2020_c12-weinzierl
URL: https://library.gito.de/open-access-pdf/C12_Prescriptive_process_monitoring_-_a_technique_for_determining_next_best_actions_resub.pdf
Weinzierl S., Stierle M., Zilker S., Matzner M.:
A next click recommender system for web-based service analytics with context-aware LSTMs
Hawaii International Conference on System Sciences (Grand Wailea, Maui, Hawaii, 7. January 2020 - 10. January 2020)
In: Proceedings of the 53rd Hawaii International Conference on System Sciences 2020
DOI: 10.24251/HICSS.2020.190
URL: http://hdl.handle.net/10125/63929
Pauli T., Marx E., Matzner M.:
Leveraging Industrial IoT Platform Ecosystems: Insights from the Complementors' Perspective
Proceedings of the 28th European Conference on Information Systems (Marrakesch)
In: Proceedings of the 28th European Conference on Information Systems 2020
Open Access: https://www.researchgate.net/publication/341279717_Leveraging_Industrial_IoT_Platform_Ecosystems_Insights_from_the_Complementors'_Perspective
Pauli T., Marx E., Dunzer S., Matzner M.:
Modeling Platform Ecosystems
39th International Conference on Conceptual Modeling (Forum) (Vienna)
In: Proceedings of the ER Forum 2020 2020
Weinzierl S., Zilker S., Brunk J., Revoredo K., Matzner M., Becker J.:
XNAP: Making LSTM-based Next Activity Predictions Explainable by Using LRP
International Conference on Business Process Management (Sevilla, 13. September 2020 - 18. September 2020)
In: Proceedings of the 4th International Workshop on Artificial Intelligence for Business Process Management 2020
Beverungen D., Buijs JCAM., Becker J., Di Ciccio C., van der Aalst WMP., Bartelheimer C., vom Brocke J., Comuzzi M., Kraume K., Leopold H., Matzner M., Mendling J., Ogonek N., Post T., Resinas M., Revoredo K., del-Río-Ortega A., La Rosa M., Santoro F., Solti A., Song M., Stein A., Stierle M., Wolf V.:
Seven Paradoxes of Business Process Management in a Hyper-Connected World
In: Business & Information Systems Engineering (2020)
ISSN: 1867-0202
DOI: 10.1007/s12599-020-00646-z
Wellmann C., Stierle M., Dunzer S., Matzner M.:
A Framework to Evaluate the Viability of Robotic Process Automation for Business Process Activities
BPM2020
In: Asatiani A, García JM, Helander N, Jiménez-Ramírez A, Koschmider A, Mendling J, Meroni G, Reijers HA (ed.): Business Process Management: Blockchain and Robotic Process Automation Forum, Cham: 2020
DOI: 10.1007/978-3-030-58779-6_14
Beverungen D., Müller O., Matzner M., Mendling J., vom Brocke J.:
Conceptualizing Smart Service Systems
In: Electronic Markets 29 (2019), p. 7-18
ISSN: 1019-6781
DOI: 10.1007/s12525-017-0270-5
Beverungen D., Matzner M., Pöppelbuß J.:
Structure, Structure, Structure? Designing and Managing Smart Service Systems as Socio-Technical Structures
In: Bergener K, Räckers M, Stein A (ed.): The Art of Structuring - Bridging the Gap Between Information Systems Research and Practice, Cham: Springer International Publishing, 2019, p. 361--372
ISBN: 978-3-030-06234-7
DOI: 10.1007/978-3-030-06234-7_34
Dunzer S., Stierle M., Matzner M., Baier S.:
Conformance checking: A state-of-the-art literature review
S-BPM ONE 2019 (Seville, Spain, 26. June 2019 - 28. June 2019)
In: Proceedings of the 11th International Conference on Subject-Oriented Business Process Management, S-BPM ONE 2019 2019
DOI: 10.1145/3329007.3329014
URL: https://dl.acm.org/citation.cfm?id=3329014
Weinzierl S., Revoredo K., Matzner M.:
Predictive Businss Process Monitoring With Context Information From Documents
European Conference on Information Systems (Stockholm, 8. June 2019 - 14. June 2019)
In: Proceedings of the 27th European Conference on Information Systems 2019
URL: https://www.researchgate.net/publication/333245929_PREDICTIVE_BUSINESS_PROCESS_MONITORING_WITH_CONTEXT_INFORMATION_FROM_DOCUMENTS
Janiesch C., Matzner M.:
BAMN: a modeling method for business activity monitoring systems
In: Journal of Decision Systems 28 (2019), p. 185-223
ISSN: 1246-0125
DOI: 10.1080/12460125.2019.1631682
Nakladal J., Geyer-Klingeberg J., Stierle M., Matzner M.:
From Technical Product Training to Sustainable Education for Students — A Strategic Alliance Approach to Applied MOOCs
EMOOCs 2019 (Naples, 20. May 2019 - 22. May 2019)
In: Proceedings of Work in Progress Papers of the Research, Experience and Business Tracks at EMOOCs 2019 2019
URL: http://ceur-ws.org/Vol-2356/business_short4.pdf
Plenter F., Chasin F., von Hoffen M., Betzing JH., Matzner M., Becker J.:
Assessment of peer-provider potentials to share private electric vehicle charging stations
In: Transportation Research Part D-Transport and Environment 64 (2018), p. 178-191
ISSN: 1361-9209
DOI: 10.1016/j.trd.2018.02.013
URL: https://www.sciencedirect.com/science/article/pii/S1361920916307003
Plenter F., von Hoffen M., Chasin F., Benhaus S., Matzner M., Paukstadt U., Becker J.:
Quantifying Consumers' Willingness to Pay for Electric Vehicle Charging
2018 IEEE 20th Conference on Business Informatics (CBI) (Vienna, 11. July 2018 - 14. July 2018)
In: Quantifying Consumers' Willingness to Pay for Electric Vehicle Charging 2018
DOI: 10.1109/CBI.2018.00030
URL: https://ieeexplore.ieee.org/document/8452673/
Brunk J., Revoredo K., Stierle M., Matzner M., Delfmann P., Becker J.:
Prediction of business process instances with dynamic Bayesian networks
8th International Symposium on Data-Driven Process Discovery and Analysis, SIMPDA 2018 (Sevilla)
In: Paolo Ceravolo and López M. Teresa Gómez and Keulen Maurice Van (ed.): Proceedings of the 8th International Symposium on Data-driven Process Discovery and Analysis (SIMPDA 2018) 2018
URL: http://ceur-ws.org/Vol-2270/short1.pdf
Cereja J., Santoro F., Gorbacheva E., Matzner M.:
Application of the Design Thinking Approach to Process Redesign at an Insurance Company in Brazil
In: Brocke J., Mendling J. (ed.): Business Process Management Cases, Springer, Cham, 2018, p. pp 205-233 (Management for Professionals Book Series)
ISBN: 978-3-319-58306-8
DOI: 10.1007/978-3-319-58307-5_12
Matzner M., Büttgen M., Demirkan H., Spohrer J., Alter S., Fritzsche A., Ng I., Jonas J., Martinez V., Möslein K., Neely A.:
Digital Transformation in Service Management
In: Journal of Service Management Research 2 (2018), p. 3-21
ISSN: 2511-8676
DOI: 10.15358/2511-8676-2018-2-3
URL: https://elibrary.vahlen.de/10.15358/2511-8676-2018-2-3/digital-transformation-in-service-management-jahrgang-2-2018-heft-2?page=1
Matzner M., Plenter F., Chasin F., Betzing JH., von Hoffen M.:
New Service Development Through Action Design Research in Joint Research Projects
26th European Conference on Information Systems (Portsmouth)
In: New Service Development Through Action Design Research in Joint Research Projects 2018
Matzner M., Plenter F., Betzing JH., Chasin F., von Hoffen M., Löchte M., Pütz S., Becker J.:
CrowdStrom: Analysis, Design, and Implementation of Processes for a Peer-to-Peer Service for Electric Vehicle Charging
In: Brocke J., Mendling J. (ed.): Business Process Management Cases, Springer, Cham, 2018, p. pp 337-359 (Management for Professionals Book Series)
ISBN: 978-3-319-58306-8
DOI: 10.1007/978-3-319-58307-5_18
Beverungen D., Matzner M., Janiesch C.:
Information systems for smart services
In: Information Systems and E-Business Management 15 (2017), p. 781–787
ISSN: 1617-9846
DOI: 10.1007/s10257-017-0365-8
URL: https://link.springer.com/article/10.1007/s10257-017-0365-8
Beverungen D., Matzner M., Janiesch C.:
Information Systems for Smart Services
In: Information Systems and E-Business Management 15 (2017), p. 781–787
ISSN: 1617-9846
DOI: 10.1007/s10257-017-0365-8
URL: https://link.springer.com/article/10.1007/s10257-017-0365-8
von Hoffen M., Chasin F., Matzner M., Plenter F., Betzing JH.:
Testing Technical Feasibility in CPS Development Projects
13. Internationale Tagung Wirtschaftsinformatik (WI2017) (St. Gallen)
URL: http://publications.martin-matzner.de/24/1/wi2017b.pdf
Benkenstein M., Bruhn M., Büttgen M., Hipp C., Matzner M., W. Nerdinger F.:
Topics for Service Management Research – A European Perspective
In: Benkenstein Martin, Bruhn Manfred, Büttgen Marion, Hipp Christiane, Matzner Martin, Nerdinger Friedemann (ed.): SMR - Journal of Service Management Research, Munich: C.H.BECK, 2017, p. 4-21
ISBN: 2511-8676
DOI: 10.15358/2511-8676-2017-1-4
URL: https://rsw.beck.de/docs/librariesprovider42/default-document-library/benkenstein-et-al-smr-01-2017.pdf
Betzing JH., von Hoffen M., Plenter F., Chasin F., Matzner M., Becker J.:
One Plug at a Time - Designing a Peer-to-Peer Sharing Service for Charging Electric Vehicles
13. Internationale Tagung Wirtschaftsinformatik (WI2017) (St. Gallen)
URL: http://publications.martin-matzner.de/23/1/Wi2017.pdf
Betzing JH., Beverungen D., Becker J., Matzner M., Schmitz G., Bartelheimer C., Berendes I., Braun M., Gadeib A., von Hoffen M., Schallenberg C.:
Interaktive, digitale Einkaufserlebnisse in Innenstädten
In: HMD : Praxis der Wirtschaftsinformatik 54 (2017), p. 659-671
ISSN: 1436-3011
DOI: 10.1365/s40702-017-0343-0
Becker J., Backhaus K., Borchert M., Matzner M., Plenter F., Benthaus S., Betzing JH., Chasin F., von Hoffen M., Löchte M., Pütz S., Todenhöfer L., Weiße A.:
Entwicklung einer Peer-To-Peer Sharing-Platform für das Laden von Elektrofahrzeugen
In: Walter Ganz, Achim Kampker, Gerhard Satzger (ed.): Dienstleistungen als Erfolgsfaktor für Elektromobilität. Ergebnisse aus dem Förderschwerpunkt “Dienstleistungsinnovationen für Elektromobilität”, Stuttgart: Fraunhofer Verlag, 2017, p. 62-69
ISBN: 978-3-8396-1212-5
URL: http://www.elektromobility-services.com/wp-content/uploads/2017/07/Services-always-factor-electromobility-experiences_of_experiences)
Becker J., Bernhold T., Knackstedt R., Matzner M. (ed.):
Planung koordinierter Wertschöpfungspartnerschaften
Gabler Verlag: 2017
ISBN: 978-3-662-55361-9
DOI: 10.1007/978-3-662-55362-6
Chasin F., von Hoffen M., Cramer M., Matzner M.:
Peer-to-peer sharing and collaborative consumption platforms: a taxonomy and a reproducible analysis
In: Information Systems and E-Business Management (2017), p. 1-33
ISSN: 1617-9846
DOI: 10.1007/s10257-017-0357-8
URL: http://rdcu.be/tIF4
Beverungen D., Matzner M.:
Informationsmodellierung in Dienstleistungssystemen
In: Corsten H, Roth S (ed.): Handbuch Dienstleistungsmanagement, Munich: Vahlen, 2017, p. 519 - 536
URL: http://publications.martin-matzner.de/22/1/HandbuchDLM2017.pdf
Breuker D., Matzner M., Delfmann P., Becker J.:
Comprehensible Predictive Models for Business Processes
In: Mis Quarterly 40 (2016), p. 1009-1034
ISSN: 0276-7783
URL: http://aisel.aisnet.org/cgi/viewcontent.cgi?article=3315&context=misq
Folmer E., Matzner M., Räckers M., Scholta H., Becker J.:
Standardized but flexible information exchange for networked public administrations: A method
In: Transforming Government: People, Process and Policy 10 (2016), p. 239-255
ISSN: 1750-6166
DOI: 10.1108/TG-09-2014-0044
URL: http://www.emeraldinsight.com/doi/abs/10.1108/TG-09-2014-0044
Matzner M., Chasin F., von Hoffen M., Plenter F., Becker J.:
Designing a Peer-to-Peer Sharing Service as Fuel for the Development of the Electric Vehicle Charging Infrastructure
49th Annual Hawaii International Conference on System Sciences (HICSS-49) (Kauai, Hawaii, USA)
DOI: 10.1109/HICSS.2016.201

Phone number: +49 911 5302-96481
Email: martin.matzner@fau.de

Prof. Dr. Martin Matzner

Chair of Digital Industrial Service Systems

Curriculum vitae

Recent publications

Prof. Dr. Martin Matzner