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Prof. Dr. Martin Matzner

Prof. Dr. Martin Matzner

Chair of Digital Industrial Service Systems

Curriculum vitae

Martin Matzner (born in 1982) studied information systems at the University of Münster (WWU) and the Turku School of Economics from 2002 to 2007. He then worked as a research associate at the Chair of Information Systems and Information Management at WWU, where he was responsible for the Service Science competence center of the European Research Center for Information Systems (ERCIS).

He completed his doctoral degree in business process management in services networks at WWU in 2012. He was appointed as a lecturer for information systems at WWU in 2016 following his postdoctoral habilitation. Since 2017 Martin Matzner holds the Chair of Digital Industrial Service Systems at FAU. The research areas of Professor Matzner are IT-supported services, business process management and design-oriented information systems.

Recent publications

2018

2017

2016

Journal articles

2018

2017

2016

Conference contributions

2017

2016

Project leader
  • Automated Content-Provisioning through smart control systems
    (Third Party Funds Group – Sub project)
    Overall project: FuE-Programm „Informations- und Kommunikationstechnik“
    Term: Jan 1, 2018 - Dec 31, 2019
    Funding source: andere Förderorganisation, Bayerische Staatsministerien
    Abstract
    Ein reißender Strom an Zustandsdaten ist das Nebenprodukt moderner Industrieanlagen in der Digitalen Fabrik. Dieser Datenstrom ist Antrieb für digitale industrielle Dienstleistungssysteme, die auf der zeitnahen Datenauswertung fußen. So haben Forscher und Entwickler in Betrieben und an Universitäten zahlreiche Methoden und Techniken für die vorausschauende Wartung von Anlagen entwickelt. Für den klassischen industriellen Aufgabenbereich der Technischen Dokumentation, welche durch die Komplexität moderner Industrieanlagen zunehmend herausgefordert und teilweise auch überfordert wird, wurden die Innovationspotentiale der Digitalisierung bislang nicht strukturiert erschlossen. AutoCoP basiert auf der Überzeugung, dass die Dateninfrastruktur der Digitalen Fabrik und intelligente Algorithmen die Anlagendokumentation (teil-) automatisiert strukturieren und dynamisch weiterschreiben können. AutoCoP erkennt durch die Auswertung von Sensordaten anomales Verhalten und Fehlerfälle von Industrieanlagen und führt diese Beobachtungen mit Kontextinformationen sowie Expertenwissen erfahrener Redakteure zusammen. So entstehen klare Handlungsanweisungen für komplexe Fehlerfälle, die an der Maschine bereitgestellt werden und Diagnosen sowie Korrekturen durch Anwender mit unterschiedlicher Erfahrung und Qualifikation ermöglichen.
  • smartmarket²: Mobile application development for location-based services
    (Third Party Funds Group – Sub project)
    Overall project: smart services for interactive customer experiences in High Street Retailing
    Term: Mar 1, 2017 - Feb 29, 2020
    Funding source: BMBF / Verbundprojekt
    URL: http://www.smartmarketsquare.de
    Abstract
    smartmarket² adapts successful strategies from online retailing to high street retailing to create interactive customer experiences. Research sets out to develop data-driven value-added services, as well as apps that allow a co-production resp. co-creation of customer experience in inner-city areas. Based on their current location, inner-city visitors receive information on e.g., the latest retailer promotions and campaigns. Customers act both as consumer of retailer-provided information on products and campaigns, and as information providers by writing and publishing product-related information, such as ratings and reviews. Retailer- and customer-generated information set the foundation for innovative location-based services and business models for inner-city retailers. Additionally, smartmarket² conducts data analysis on behavioral, context-aware customer data. This yields novel data sources of customer behavior to shed light e.g., on the flow of customers through inner cities, which offer analysis potentials both for science and practice.

     

  • Propelling Business Process Management by Research and Innovation Staff Exchange
    (Non-FAU Project)
    Term: May 1, 2015 - Apr 30, 2019
    Funding source: Europäische Union (EU)
    URL: http://www.rise-bpm.eu
    Abstract
    RISE_BPM networks world-leading research institutions and corporate innovators to develop new horizons for Business Process Management (BPM). BPM is a boundary-spanning discipline focused on division and re-integration of day-to-day work in organisations and on analysis of process data for organisational decision-making. Recent break-through innovations in Social Computing, Smart Devices, Real-Time Computing, and Big Data Technology create a strong impetus for propelling BPM into a pervasive corporate topic that enables design of entirely new products and services.

    ​All RISE_BPM consortium members possess excellent expertise in distinct aspects of the BPM lifecycle, ranging from Strategy and Modelling to Implementation and Analysis of business processes. RISE_BPM networks this complementary knowledge to create a unique environment for BPM research and innovation. The research activities are organised with reference to the design-science paradigm, including joint activities for analysing technological enablers and societal impact factors, as well as designing innovative IT artefacts for the BPM lifecycle.

    Staff secondments and joint events promote a cumulative exchange of knowledge in a think-pair-square-share approach that networks large-scale research capabilities and innovation projects carried out by the involved organisations. Key objectives of RISE_BPM are (a) to propel BPM research into the era of Social Computing, Smart Devices, Real-Time Computing, and Big Data Technology; (b) to enable companies to develop new products and services for designing and analysing business processes; and (c) to supply the involved staff with a unique intellectual environment for accumulating boundary-spanning knowledge and skills that refer to the entire BPM lifecycle.

    RISE_BPM extends the established administrative structures of the European Research Center for Information Systems (ERCIS) by involving additional BPM thought leaders and corporate innovators.

     

     

     

  • FOKUS:SE - Researcher Network Service Engineering
    (Own Funds)
    Term: Jan 1, 2015 - Jan 1, 2018
    URL: http://fokusse.infai.org/
    Abstract
     

    Services are highly relevant to the economy and the society. The market success and quality of services depend on their concept and design. Different German research institutions are doing theoretical and practical research on service engineering.

    The goal of the research network „FOKUS:SE“ is to connect those researchers. The research network offers therefore a wide range of advantages and possibilities for the participating researchers and practitioners: 

     * FOKUS:SE facilitates the exchange and coordination of research activities - mainly for junior scientists (Ph.D. candidates, Post-Docs and junior professors).

     * FOKUS:SE aims for the connection and further development of existing research activities in service engineering and the reinforcement of the scientific community.

     * FOKUS:SE brings together its members and national and international business experts in meetings twice a year. 

     

     

     

     

  • PUSH Münsterland
    (Non-FAU Project)
    Term: Aug 15, 2014 - Aug 14, 2015
    Funding source: Europäische Union (EU)
    URL: http://www.push-muensterland.de/
    Abstract
    Hybride Wertschöpfung beschreibt das Angebot kundenspezifisch angepasster Leistungsbündel aus Sach- und Dienstleistungen. Das Angebot dieser hybriden Leistungsbündel erfordert von Unternehmen eine Weiterentwicklung von Geschäftsmodell und betrieblichen Abläufen. Dies erfordert neuartiges Wissen, neuartige Kompetenzen und Ressourcen, die bei kleinen und mittleren Unternehmen (KMUs) oft nicht vorliegen. Das Projekt sensibilisiert die KMUs in der Projektregion für die Hybride Wertschöpfung, trägt Wissen und Lösungsschablonen zusammen und entwickelt konkrete Methoden und Werkzeuge, um ihnen das Wissen über Hybride Wertschöpfung zugänglich zu machen.

     

  • Software prototypes for perceptible integration
    (Third Party Funds Group – Sub project)
    Overall project: Perceptible Integration of Products and Services as necessary for the requirements-oriented Coordination of Product Service System Networks
    Term: Dec 1, 2013 - Nov 30, 2015
    Funding source: Bundesministerium für Bildung und Forschung (BMBF)
    URL: http://www.cooperation-experience.de
    Abstract
    Today, successful innovations in business models increasingly take place in the form of product service system (PSS) networks that allow combining the skills and performance contributions of different partners of the value chain to new and innovative customer solutions. Among the potential benefits that are associated with the offering of product service systems a stronger differentiation from competitors, an increase in customer satisfaction and retention, and a potential for enhanced resource efficiency across the network can be named.

    One of the major obstacles for the realization of these potential benefits lies in the aspect that the complexity that arises from the requirement for integrating the heterogeneous involved actors of the PSS network is not yet mastered. Thus, innovative projects fail, for example, due to a missing consensus and transparency about the information requirements associated with the various actors during the life cycle of the PSS network. There is a lack of methodological approaches that allow an early experience of the actors' integration across the network and that hence facilitate an early assessment of these networks.

    The Cooperation Experience project's main goal lies in the research for an innovative conception method that supports the demand-driven coordination of product and service providers within a product service system network. This method shall be characterized by its capability to visualize the planning of the back-office integration in PSS networks and by its suitability to allow a most direct experience of the network as a part of a software-based test environment. Application domains are the planning and operating of facilities and the mechanical engineering. A parallel adaptation and development of domain-specific reference models shall show, how actors can match their tangible and intangible offerings along the product life cycle in an innovative way, for cooperatively achieving demanding economic, social, and environmental objectives. Parts of these reference models will be integrated into the modeling environment as templates or best practices knowledge allowing an effective application of the newly designed methodology. Overall, the development efforts resort to the basics of modeling in the Information Systems discipline and the approaches of model driven development and configurative reference modeling.

     

     

  • User Acceptance and Service Design
    (Third Party Funds Group – Sub project)
    Overall project: Crowdsourcing - Charging Service Provided by Private Persons as an Innovative Business Model
    Term: Dec 1, 2013 - Jan 31, 2017
    Funding source: Bundesministerium für Bildung und Forschung (BMBF)
    URL: http://www.crowdstrom.de/
    Abstract
    The CrowdStroms project’s goal is the development of an innovative service, encouraging private people to set up charging stations and granting access to third parties. This crowd-sourced concept faces the challenges to develop new, standardized processes covering the entire range of requirements for setting up and operating a charging infrastructure for electric vehicles. The project’s analysis on customers’ willingness to pay enables the creation of an incentive system. Additionally, the CrowdStrom-project includes a detailed analysis of legal difficulties, occuring as customers become suppliers. The implementation of a software-system managing the service processes and the flow of information between participating parties will provide the technical foundation for the concept. Operating this system and the integration of all partial services set up an innovative business for supply and infrastructure providing companies, resulting in a public charging network empowered by existing private charging stations.

     

     

  • Federal Information Management
    (Own Funds)
    Term: Dec 4, 2012 - Dec 31, 2012
    URL: http://www.it-planungsrat.de/DE/Projekte/Steuerungsprojekte/Steuerungsprojekte_NEGS/FIM/fim_node.html
    Abstract
    Many public administrations maintain their information on administrative procedures on their own. This leads to a heterogeneous information landscape. It is, however, crucial for maintaining a reliable public service that same content is always described the same. Here, the FIM project comes into play. It is the goal to build up an information management that supports information exchange across all federal levels between internal processes and between public administrations and citizens (public service). This will be achieved by combining functional and technical Standardization. Public services are based on the three FIM building blocks:

     
    * Service descriptions: They inform the citizens as well as the economy on public services.

    * Forms: They enable to apply for public services

    * Process: The application through a form initiates a service delivery process within the public administration, which usually ends with a delivery of notification.
     

    In the context of FIM, the Chair for Information Systems and Information Management at the Institute for Information Systems at the University of Münster addresses the FIM building block Standardization of forms - together with the Chair of Information Systems of the TU Munich, fortiss GmbH and Steinheis University of Applied Sciences. By doing so, the concept for a form repository will be developed, which enables the consistent and modular use of form building blocks across all federal levels.

     

     

     

  • Joint German-Russian Innovation Forum "Promoting business process management excellence in Russia" (PropelleR 2012)
    (Third Party Funds Group – Overall project)
    Term: Nov 1, 2011 - Apr 30, 2012
    Funding source: Bundesministerium für Bildung und Forschung (BMBF)
    URL: http://propeller.ercis.org
  • German-Brazilian Workshop on Management and Engineering of IT-Supported Business Networks, Administration Networks and Social Networks
    (Third Party Funds Group – Overall project)
    Term: Apr 1, 2011 - Jul 31, 2011
    Funding source: Bundesministerium für Bildung und Forschung (BMBF)
    URL: http://deubranet.ercis.org/
    Abstract

    Today, we observe the emergence and proliferation of networks in almost all aspects of professional and private life as parts of a shift towards a Networked Society. DeuBraNet 2011 provides a platform for inter-disciplinary discussions and presentations of Brazilian and German researchers that study networks in business and public administration as well as social networks to mere the understanding of the Networked Society and to identify prospects for future research. The DeuBraNet 2011 is funded by the German Federal Ministry of Research of Education and Research (BMBF) in the context of the German-Brazilian Year of Science, Technology and Innovation 2010/11. We gratefully acknowledge the support of the International Bureau of the BMBF.

     

  • Initiation of Bilateral Cooperation with Brazil - Evaluating Standards for Interorganizational Process Integration in Brazilian-German Value Networks
    (Own Funds)
    Term: May 1, 2010 - May 31, 2010
    Abstract
    Dieses Vorhaben dient der Vorbereitung eines Antrags zur Einzelprojektförderung. Es basiert auf wissenschaftlichen Vorarbeiten des Antragstellers und einer existierenden wissenschaftlichen Kooperation mit Forschern im brasilianischen Bundesstaat Santa Catarina. Das Projekt soll federführend durch das Institut für Wirtschaftsinformatik, European Research Center for Information Systems (ERCIS), an der Westfälischen Wilhelms-Universität Münster und die Universidade para o Desenvolvemento do Alto Vale do Itajai (UNIDAVI), Rio do Sul, Santa Catarina, Brasilien, bearbeitet werden.

    Interorganisationale Standards (IOS) (auch: Enterprise Systems Interoperability (ESI), E-Business Standards, Vertical IS Standards) unterstützen eine Integration betrieblicher Anwendungssysteme zur Abbildung organisationsübergreifender, integrierter Geschäftsprozesse.
    Die Vielzahl existierender IOS unterscheidet sich unter anderem durch adressierte Branchen (z.B. Energieerzeugung, Elektronik), betriebswirtschaftliche Anwendungsbereiche (z. B. Produktdatenaustausch, Auftragsbearbeitung) und hinsichtlich ihrer technischen Implementierung (z. B. EDI, XML). Das beabsichtigte Projekt SIPI entwickelt eine Methode zur Entscheidungsunterstützung, die Organisationen in Szenarien der Zusammenarbeit in international verteilten Wertschöpfungskooperationen bei der Auswahl geeigneter Standards unterstützt. Als Anwendungsfall werden brasilianisch-deutsche Unternehmenskooperationen untersucht und in Zusammenarbeit mit Praxisanwendern eine evaluationsgestützte Weiterentwicklung des Konzepts verfolgt.

    Der grundlegende wissenschaftliche Beitrag des beabsichtigten Vorhabens ist eine Integration verschiedener theoretischer Erklärungsansätze, um eine Evaluation von Standards im Sinne einer „Gütebestimmung" zu unterstützen. So soll eine Bewertung einzelner Standards im Hinblick auf die Anforderungen eines Anwenders oder der Vergleich verschiedener Standards unterstützt werden. Entsprechende Arbeiten sind für andere künstliche Grammatiken (insb. für konzeptionelle Modellierungssprachen) bekannt, liegen für ESI-Standards jedoch nicht vor.

     

  • Flexible Information Systems Architectures for Service Networks
    (Third Party Funds Group – Overall project)
    Term: Oct 1, 2006 - Mar 31, 2010
    Funding source: Bundesministerium für Bildung und Forschung (BMBF)
    URL: http://ercis.org/node/127
    Abstract
    Service networks made up of manufacturers and service firms to satisfy complex customer needs are proliferating. By exploiting their complementary competencies, such service networks enable their members to provide innovative and integrated solutions that could not be offered by any of the firms alone. A specific challenge is to enable networks of companies to quickly adapt their business models to dynamic changes in their environment.
     

    In the research project FlexNet we have designed methods, electronic documents, software tools, and other solutions that enable companies to network their business processes and information systems with other companies in order to design, offer, and deliver complex value propositions to their clients collaboratively. Drawing on existing works on boundary objects and service blueprinting, we have developed a new method for diagnosing boundary spanning processes and identifying candidates for IT-based boundary objects that integrate the sub-processes of manufacturing companies and service companies. As boundary objects we have designed and standardized a set of electronic documents and interaction routines that companies can re-use and adapt in order to integrate with the partners.
     

    All methods and tools are provided in the integrated software tool FlexNet Architect. The FlexNet Architect is a planning and modeling tool for integrating business processes and information systems in service networks, based on planning workshops conducted with the involved stakeholders. In addition to these core results of the research project we have designed and implemented a research map that depicts and categorizes contributions of the international service research discipline and that is made available through a web portal.

     

     

  • International research network for e-Government between Germany and Brazil
    (Third Party Funds Group – Overall project)
    Term: Jan 1, 2006 - Jun 30, 2009
    Funding source: Bundesministerium für Bildung und Forschung (BMBF)
    Abstract
    The Project "TransReq" focused on front office design, back office design and strategic controlling in public administrations. For this purpose, information systems, methods, and other instruments had been developed at the European Research Center for Information Systems (ERCIS) in other projects. In the "TransReq" project these results were transferred and extended based on a previously established research network of Brazilian and German universities.

    A major requirement for the successful transfer of technology was an analysis and comparison of public administrations in Brazil and Germany. Consecutively, three software prototypes that had been developed in Germany were adjusted to fit with the Brazilian conditions. Finally, the software prototypes were installed in a selected region in order to evaluate and demonstrate their utility.
    The research partners involved in this project were the public administration of Emsdetten, Münster, Rio do Sul, Florianopolis, Ituporanga, the city association Associação dos Municípios do Alto Vale do Itajai (AMAVI), the district Warendorf and the local computer center of Münster (Citeq).

     

     

Project member
  • Automated Content-Provisioning through smart control systems
    (Third Party Funds Group – Sub project)
    Overall project: FuE-Programm „Informations- und Kommunikationstechnik“
    Term: Jan 1, 2018 - Dec 31, 2019
    Funding source: andere Förderorganisation, Bayerische Staatsministerien
    Abstract
    Ein reißender Strom an Zustandsdaten ist das Nebenprodukt moderner Industrieanlagen in der Digitalen Fabrik. Dieser Datenstrom ist Antrieb für digitale industrielle Dienstleistungssysteme, die auf der zeitnahen Datenauswertung fußen. So haben Forscher und Entwickler in Betrieben und an Universitäten zahlreiche Methoden und Techniken für die vorausschauende Wartung von Anlagen entwickelt. Für den klassischen industriellen Aufgabenbereich der Technischen Dokumentation, welche durch die Komplexität moderner Industrieanlagen zunehmend herausgefordert und teilweise auch überfordert wird, wurden die Innovationspotentiale der Digitalisierung bislang nicht strukturiert erschlossen. AutoCoP basiert auf der Überzeugung, dass die Dateninfrastruktur der Digitalen Fabrik und intelligente Algorithmen die Anlagendokumentation (teil-) automatisiert strukturieren und dynamisch weiterschreiben können. AutoCoP erkennt durch die Auswertung von Sensordaten anomales Verhalten und Fehlerfälle von Industrieanlagen und führt diese Beobachtungen mit Kontextinformationen sowie Expertenwissen erfahrener Redakteure zusammen. So entstehen klare Handlungsanweisungen für komplexe Fehlerfälle, die an der Maschine bereitgestellt werden und Diagnosen sowie Korrekturen durch Anwender mit unterschiedlicher Erfahrung und Qualifikation ermöglichen.
  • Sustainable Smart Industry
    (FAU Funds)
    Term: Jan 1, 2017 - Jan 1, 2020
    URL: http://sustainable-smart-industry.com
  • Propelling Business Process Management by Research and Innovation Staff Exchange
    (Non-FAU Project)
    Term: May 1, 2015 - Apr 30, 2019
    Funding source: Europäische Union (EU)
    URL: http://www.rise-bpm.eu
    Abstract
    RISE_BPM networks world-leading research institutions and corporate innovators to develop new horizons for Business Process Management (BPM). BPM is a boundary-spanning discipline focused on division and re-integration of day-to-day work in organisations and on analysis of process data for organisational decision-making. Recent break-through innovations in Social Computing, Smart Devices, Real-Time Computing, and Big Data Technology create a strong impetus for propelling BPM into a pervasive corporate topic that enables design of entirely new products and services.

    ​All RISE_BPM consortium members possess excellent expertise in distinct aspects of the BPM lifecycle, ranging from Strategy and Modelling to Implementation and Analysis of business processes. RISE_BPM networks this complementary knowledge to create a unique environment for BPM research and innovation. The research activities are organised with reference to the design-science paradigm, including joint activities for analysing technological enablers and societal impact factors, as well as designing innovative IT artefacts for the BPM lifecycle.

    Staff secondments and joint events promote a cumulative exchange of knowledge in a think-pair-square-share approach that networks large-scale research capabilities and innovation projects carried out by the involved organisations. Key objectives of RISE_BPM are (a) to propel BPM research into the era of Social Computing, Smart Devices, Real-Time Computing, and Big Data Technology; (b) to enable companies to develop new products and services for designing and analysing business processes; and (c) to supply the involved staff with a unique intellectual environment for accumulating boundary-spanning knowledge and skills that refer to the entire BPM lifecycle.

    RISE_BPM extends the established administrative structures of the European Research Center for Information Systems (ERCIS) by involving additional BPM thought leaders and corporate innovators.

     

     

     

Prof. Dr. Martin Matzner